Legal
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the WorqBase platform, dashboard, and WhatsApp Business integration (together, the “Service”), operated by Royal Cleaners (“WorqBase”, “we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of your business. By using WorqBase you represent that these requirements are satisfied.
2. Account registration
You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@worqbase.io if you suspect unauthorised access.
3. Subscription and payment
WorqBase is offered on a subscription basis. Fees are billed in advance on the cadence stated at checkout. All fees are in South African Rand (ZAR) unless otherwise stated and are non-refundable except as required by law. We may change our pricing by giving you at least 30 days’ notice.
If payment fails, we may suspend your account until the outstanding amount is settled. You authorise us to charge your payment method for all fees due.
4. Permitted use
You may use the Service only for lawful business purposes and in compliance with these Terms, our Privacy Policy, and all applicable laws and regulations. You agree not to:
- Use the Service to send spam, unsolicited messages, or content that violates WhatsApp’s or Meta’s policies.
- Reverse-engineer, decompile, or attempt to extract the source code of any part of the Service.
- Resell, sublicense, or otherwise transfer access to the Service to third parties without our written consent.
- Use the Service in a way that disrupts or damages our infrastructure or that of other customers.
- Impersonate any person or entity, or provide false information to obtain access.
5. WhatsApp Business Platform compliance
WorqBase integrates with Meta’s WhatsApp Business Platform. Your use of WhatsApp features through the Service is additionally governed by WhatsApp’s Business Policy and Meta’s Platform Terms. You are responsible for ensuring that all messages sent through the Service comply with those policies and with applicable messaging laws, including obtaining proper consent from recipients before sending marketing or promotional messages.
6. Your content
You retain ownership of all content you upload or send through the Service (“Your Content”). By using the Service, you grant WorqBase a limited licence to store, process, and transmit Your Content solely to provide the Service to you. You are solely responsible for ensuring Your Content does not violate any laws or third-party rights.
7. Intellectual property
WorqBase and its licensors own all rights in the Service, including software, design, trademarks, and documentation. Nothing in these Terms transfers any intellectual property rights to you. You may not use our name, logo, or trademarks without our prior written consent.
8. Privacy and data
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Service you agree to that policy.
9. Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may update, modify, or discontinue features with reasonable notice. We will endeavour to give advance notice of material changes that affect your use of the Service.
10. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or that any defects will be corrected.
11. Limitation of liability
To the maximum extent permitted by applicable law, WorqBase and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of these Terms or the Service will not exceed the amount you paid us in the three months preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless WorqBase and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, Your Content, your violation of these Terms, or your violation of any law or third-party rights.
13. Termination
You may cancel your subscription at any time from the dashboard. We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or if required by law. Upon termination, your right to access the Service ends. We will handle your data in accordance with our Privacy Policy.
14. Governing law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. For material changes, we will provide notice through the Service or by email.
16. Contact us
Questions about these Terms? Contact us at hello@worqbase.io.